Strata Community Association (SCA) has developed guidelines and templates for the Strata Management Practice Standard (SMPS), which is offered to SCA members as an opportunity to further their professional standing in the strata management industry. The SMPS is a self-regulated practice standard for strata community management businesses, in relation to their own internal procedures as well as contractual relationships with strata communities.

Contact Taner Bozkurt on [email protected] should you require assistance with the SMPS application process.

Download the SCA Guidelines and Templates:



REFERENCE

GUIDES

TEMPLATES

SCA1001

Strata Management Business Practice Manual

SCA1001 TEMPLATE EXAMPLE

SCA1002

Implementation Guideline

SCA1002 GUIDELINE

SCA1003

SMPS Stage 1 Applicant Checklist

SCA1003 CHECKLIST

SCA1004

Online SMPS Application Form

SCA1004 APPLICATION FORM

SCA1005

SMPS Online Workshops

SCA1005 ONLINE WORKSHOPS

SCA1010

SMPS Manual Acknowledgement Form

SCA1010 TEMPLATE EXAMPLE

Strata Management Business Procedures


SCA Member Centre

SCA MEMBER CENTRE


SCA Code of Conduct

SCA CODE OF CONDUCT

   SCA VIC Code of Conduct SCA VIC CODE OF CONDUCT

SCA2001

SCA Event Etiquette & Standards of Behaviour Policy

SCA2001 POLICY

SCA2010

Protected Disclosures Policy

SCA2010 TEMPLATE EXAMPLE

SCA2011

Business Ethics Policy

SCA2011 TEMPLATE EXAMPLE

SCA2012

Due Care and Diligence


SCA2013

Contract Documentation with third parties


SCA2014

Working with Third Parties Policy

SCA2014 TEMPLATE EXAMPLE

SCA2015

Reporting


SCA2016

Strata Manager Accreditation

SCA2016 SCA BROCHURE

SCA2017

Responsible Officer


Complaints

SCA2020

Complaints Guideline

SCA2020 GUIDELINE

Communication

SCA2030

Communication Guideline

SCA2030 GUIDELINE

SCA2031

Communications and Media Policy

 

SCA2032

Email Communication Policy

SCA2032 TEMPLATE EXAMPLE

SCA2033

Social Media Policy

SCA2033 TEMPLATE EXAMPLE

SCA2034

Media Liaison Guideline

SCA2034 GUIDELINE

Conflict of Interest

SCA2040

Conflict of Interest Guideline

SCA2040 GUIDELINE

SCA2041

Conflict of Interest Policy

SCA2041 TEMPLATE EXAMPLE

SCA2042

Conflict of Interest Form

SCA2042 TEMPLATE EXAMPLE

Privacy

SCA2051

Confidential Information and Intellectual Property

SCA2051 TEMPLATE EXAMPLE

SCA2052

Data Breach Policy

SCA2052 TEMPLATE EXAMPLE

Staff Management

SCA2060

Drugs and Alcohol Policy

SCA2060 TEMPLATE EXAMPLE

SCA2061

Equal Opportunity Policy

SCA2061 TEMPLATE EXAMPLE

SCA2062

Fitness for Work Policy

SCA2062 TEMPLATE EXAMPLE

SCA2063

Grievance Resolution Policy

SCA2063 TEMPLATE EXAMPLE

SCA2064

Home-Based Work Policy

SCA2064 TEMPLATE EXAMPLE

SCA2065

Leave Policy

SCA2065 TEMPLATE EXAMPLE

SCA2066

Mental Health and Wellbeing

SCA2066 TEMPLATE EXAMPLE

SCA2067

Performance Management & Appraisal Policy

SCA2067 TEMPLATE EXAMPLE

SCA2068

Pre-Employment Screening

SCA2068 TEMPLATE EXAMPLE

SCA2069

Staff Supervision Policy

SCA2069 TEMPLATE EXAMPLE

Strata community accounts managed by the Business

SCA2070

Dealing with Client Monies Guideline

SCA2070 GUIDELINE

Technology

SCA2081

IT Network Use Policy

SCA2081 TEMPLATE EXAMPLE

Mediation / Dispute Resolution

SCA2090

Mediation / Dispute Resolution Guideline

SCA2090 GUIDELINE

Risk Management

SCA2100

Risk Management Guideline

SCA2100 GUIDELINE

Books and Records

SCA2111

Records Management Policy

SCA2111 TEMPLATE EXAMPLE

SCA2120

Records Transfer (Handover) Guideline

SCA2120 GUIDELINE